KCH Rewards FAQ’s

How do I become a member of the Rewards Program?

There are two ways to become a member:

Click to login / create new account.
If you have already an online account with us, login, verify your phone number, and select the “Sign-Up” button.
If you are new to our website, select “Create Account” or “Join our rewards program” and create an online account; this can also be used for Online Ordering.
Call us at (02) 437 4101, we’ll sign you up!
Your friends will get a 500 points just signing up.

For every friend that makes a purchase (they must fill-in the name of KCH Member on referral box when making purchases), you receive 2,000 rewards points. Your friends will earn 1 point for every ₱1 spend. No limit, as they are spending they keep earning.

Do my points expire?

Your points never expire.

How does the Rewards Program Work? How do I earn rewards?

Overview for our Rewards Program

Spend ₱1 = 1 Point

For example, if you spend ₱1,790 equal to 1,790 points. You can use these points in your next order as your discounted voucher.

How do I use my Rewards Account?

Before you place/pay for an order or over the phone, mention you have a rewards account.

We will look up your account and apply it to your order. We will also inform you of any current unused rewards (if any) to apply to your order.

If you are ordering online and have already signed up your online account for the Rewards Club, then your rewards account will automatically be credited for any points. You will also find any current unused rewards (if any) before checkout.

Do I get a Rewards Card? How will you know my account?

No, we identify each person’s account by either their rewards phone number(s) or e-mail address.

Once we locate it, we can inform you of your current point balance and current unused rewards (if any).

When do I earn points?

Points are earned on the subtotal of a regularly priced order (cannot earn points on discounted orders).

How do I check my points & rewards?

You may also see your rewards/points history by clicking here and logging in.

Can I use two or more rewards together?

There must be at least one item for each reward used. There is no limit to how many rewards may be used on an order.

Can I use Rewards with Coupons or other Discounts?

No, rewards may only be used on regular priced orders.

Can I transfer points between accounts?

No, points cannot be transferred between accounts.

Can I combine accounts?

No, accounts may not be combined.

I have a new phone number; how do I change it for my rewards account?

Visit us at the store or call us at (02) 437-4101 and speak to a member of our team.

Currently your rewards account phone number(s) cannot be changed online.

I have a new e-mail address; how do I change it for my rewards account?

If you already have an online account with us, click here, login, select “My Account” and scroll to “Change your login e-mail” (this will change your rewards & login e-mail address).

How do I add/remove other phone numbers and/or e-mail addresses for my rewards account?

Accounts may only have one e-mail but may have multiple phone numbers associated with a rewards account. Currently you may not add/remove phone numbers online. You may not remove the e-mail address on an account (but can change it) as it is necessary to login to your online account.

Can I use the same phone number/e-mail for multiple reward accounts?

No, a phone number/e-mail address may only be associated with one rewards account.

We are constantly striving to give our customers quality and value in all that we do and will continue to improve our KCH Rewards Program.

If there are any questions or concerns, please contact us at: +632 437 4101 / +63 999 6885 089 / +63 917 2741 134